Woveon
Woveon is a conversational technology that absorbs and analyzes billions of conversations, giving an organization unrivalled business intelligence to win in the market.
Why WOVEON?
Woveon is the only technology that has the power and efficiency to stitch billions of customer data points such as live conversations with internal data systems to suggest optimal response workflows, recognizes compliance violations, and automates repetitive agent research. Companies use us to enhance their existing live chat, AI services and business automation processes.
Woveon is a conversational technology that absorbs and analyzes billions of conversations, giving an organization unrivalled business intelligence to win in the market.
By prioritizing customer inquiries with artificial intelligence and automating aspects such as complaint investigation and analysis, Woveon enables companies to strategically interact with customers and engage in effective courses of response.
Vision
We want to create a world where business to customer conversations can be as smooth and personal as one-on-one conversations.
It’s hard for organizations to have personal and relevant conversations with all of their customers, yet it can be detrimental if they don’t provide great experiences. We want to help companies take control of their conversations, to give customers the experience they deserve, while ensuring interactions align to business goals.
Single Customer View
Get a holistic view of the customers, their interactions and transactions across the entire organization.
Intelligent Response
Know what lines work best to make customers happy, resolve their problems and win an upsell. Deliver superior conversations with AI assistance.
Dynamic Analytics
Harness the power behind customer conversation data, open up new revenue streams and uncover which customers need priority.
Customer
Information
Without siloed information and disjointed interactions, organizations can better serve customers with a holistic view of their customer journey. See any customer’s relevant conversational, transactional and behavioral data in a single customer view.
Check out what we connect.
Seize Opportunities
Using AI and machine learning, Woveon searches across millions of customer data points to identify untapped opportunities for maximizing revenue. It will prompt agents to act on these by generating suggested responses that has historically produced higher rates of success.
Get to the right customer with the right offer, at the right time.
Centralized
Customer Data
Empower teams to work more efficiently and accurately with all customer information in one place – conversations, transactions, and behaviors. Woveon stitches together disparate profiles across systems, match profiles with associated conversations and cross-analyze with other relevant information all on one platform.
Pros:
- Allows for the analysis of large amounts of conversational data, which can provide valuable insights into customer sentiment, needs, and preferences.
- Can potentially improve customer service by providing a more complete view of customer interactions and history.
- Can help organizations better understand market trends and identify areas for improvement.
Cons:
- May require a significant investment in resources to set up and maintain.
- The accuracy of the insights generated by the tool may depend on the quality of the data it is processing.
- There may be privacy concerns around the collection and analysis of large amounts of personal conversational data.
Woveon Pricing
