Livechat
Livechat
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
We make a beautiful and simple tool for real-time customer service and online sales.
LiveChat web-based, desktop and mobile apps will always keep you in touch with your website visitors.
* Build trusting relationships with your online visitors.
* Identify, reach and engage with best prospects on your website and get in touch with them instantly.
* Help your online visitors in making purchasing decisions and close more deals.
LiveChat is a real-time, live-chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 30,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers.
LiveChat starts at $20 per seat/month, with additional discounts available for upfront payments. LiveChat mobile applications, including iPad, iPhone and Android apps, are free for active LiveChat customers.
LiveChat is a customer service and sales software that allows businesses to communicate with their customers in real-time through a chat interface. It allows companies to provide immediate assistance to customers, increasing customer satisfaction and potentially resulting in increased sales. LiveChat can be integrated with a variety of platforms, such as websites, mobile apps, and social media, and can also be used to track customer interactions and gather customer feedback.
Product Tour
Feel the LiveChat experience
Engage customers on your website
Customers love chatting because it’s quick, convenient, and simple. 51% of them prefer live chat over email and phone!
Be one click away from your customers
Add chat widget to your website, boost your website’s prestige, and support your online visitors. Encourage them to add items to their cart and assist them during checkout.
Multiple websites, one account
Have as many customized chat widgets on different websites as you need. Manage it all from a single LiveChat account.
Increase engagement with interactive rich greetings
Share announcements, introduce new products, and invite your visitors to chat. Send personalized greetings based on time spent on a site, customer location, and visited pages.
Improve the efficiency of your
customer service
LiveChat comes with a full range of features that save time for you and your customers.
Incoming message sneak peek
See what your customers are typing before they click send. Load a canned response that will answer their question and be ready to respond right away.
Customer details close at hand
See crucial information you need to close the sale. Make use of name, email, order ID, and dozens of other details.
Agent groups
Save time by automatically assigning sales inquiries and support requests to the right team. Easily filter chat archives and reports to show data for those groups.
Monitor your
team’s performance
Use detailed reports to see your customer service goals and easily track your progress.
Customer satisfaction rating
Do you know how happy customers are with your service? Chat ratings will help you find out.
Agent efficiency
Check chat volume, average chat duration, and how quickly your agents respond. Adjust agent shifts to make sure they’re available during peak times.
Chat supervision
Monitor how your agents are doing and support them in real time.
Features
Everything you need
LiveChat features
It’s all about making your business goals a reality.
Pros of using LiveChat include:
- Increased customer satisfaction: LiveChat allows businesses to provide immediate assistance to customers, which can help to increase customer satisfaction.
- Increased sales: By providing immediate assistance to customers, LiveChat can help businesses to increase sales by addressing customer concerns and answering questions in real-time.
- Improved customer engagement: LiveChat allows businesses to engage with customers in a more personal and direct way, which can help to build stronger customer relationships.
- Increased efficiency: LiveChat can help businesses to handle more customer interactions in less time, which can help to increase overall efficiency.
- Cost-effective: LiveChat can be a cost-effective solution for businesses looking to improve their customer service and sales.
Cons of using LiveChat include:
- Limited availability: If the customer service representative is not available, the customer may have to wait for a response.
- Limited personalization: LiveChat interactions are typically less personalized than face-to-face or phone interactions.
- Limited ability to address complex issues: LiveChat may not be suitable for addressing complex customer issues that require detailed explanations or visual aids.
- Limited ability to understand customer emotions: LiveChat interactions are text-based, which can make it difficult for businesses to understand the emotional state of the customer.
- Dependence on internet connectivity: LiveChat requires internet connectivity to function properly, which can be a problem in areas with poor connectivity.
Pricing
For big and small companies
5 minute installation · Try Team plan features for 14 days · No credit card required
Starter
Small office / Home office
per agent
billed annually
or $24 month-to-month
60-day chat historyBasic widget customizationTicketing systemData securityTeam
Full-time support team
per agent
billed annually
or $49 month-to-month
Unlimited chat historyFull widget customizationTicketing systemData securityBasic reportingAgent groupsMultiple brandingsBusiness
Customer service department
per agent
billed annually
or $69 month-to-month
Unlimited chat historyFull widget customizationTicketing systemData securityAdvanced reportingAgent groupsMultiple brandingsStaffing predictionWork schedulerEnterprise
Global company, global reach
individual contract
with annual billing
Unlimited chat historyFull widget customizationTicketing systemData securityAdvanced reportingAgent groupsMultiple brandingsStaffing predictionWork schedulerDedicated acc. managerProduct trainingSoftware engineer supportSecurity assistanceHIPAA ComplianceSingle Sign-On (SSO)
